Privacy Policy

We collect only the information you choose to send us through the Contact form or the Request a Quote form on this website. Depending on the form, this may include:

• Your name and company name
• Your email address and phone number
• Details about your facility and cleaning requirements (facility type, size, service needed, frequency, city, preferred timing)
• Your message or additional notes
• Files you optionally upload with a quote request (for example photos or documents of your facility)

This website does not use advertising trackers and does not sell personal information. Standard technical information (such as server logs kept by our hosting provider) may be processed to keep the website secure and operational.

This website uses Google Analytics 4 (GA4), provided by Google, to measure overall website usage — for example, which pages are visited, how visitors find the site, and whether visitors contact us by phone, email or through a form. Google Analytics uses cookies and collects technical information such as device and browser type, approximate location (region or city level) and pages viewed. We do not send personal information you submit in our forms — such as your name, email address, phone number, message text or uploaded files — to Google Analytics. Analytics events record the action taken only, not the content of your submission. You can control or delete cookies through your browser settings.

We use the information you submit only to:

• Respond to your inquiry or message
• Prepare and deliver a cleaning quote for your facility
• Arrange a site visit where requested
• Communicate with you about the services you asked about

We do not use your information for unrelated marketing, and we do not sell, rent or trade it to third parties.

Form submissions and uploaded files are stored securely in our website backend. Uploaded files are kept in private storage — they are not publicly accessible — and are shared with our team only through secure, expiring links so we can review your facility requirements.

Access to submissions is limited to the people who need it to respond to your request. We retain submissions only as long as needed to handle your inquiry and any resulting business relationship, after which they may be deleted.

Under Canadian privacy law (PIPEDA), you may ask to access, correct or delete the personal information we hold about you, or ask questions about how it is handled. To make a request, contact us at info@hjmgroup.ca.