How we work
From first conversation to ongoing service
Every facility is different. HJM Cleaning builds the cleaning program around your actual site, schedule and scope — with one point of contact from inquiry through ongoing service.
Our process
Seven steps from inquiry to ongoing cleaning
A professional workflow designed for facility managers, property managers, contractors and commercial clients.
- 01
Inquiry
Tell Us About Your Facility
Start with a call, email or the Request a Quote form. We gather the basics: facility type, location, approximate size, the services you need, your preferred schedule and any current cleaning concerns.
- 02
Assessment
Site Walkthrough / Assessment
Where it helps, we review the facility to understand access, traffic patterns, surfaces, washrooms, common areas, operational hours, cleaning priorities and any special site considerations. Not every quote requires a visit.
- 03
Scope
Define the Scope
We prepare a clear scope that lists what will be cleaned, how often, the service schedule, responsibilities, any requested periodic services and agreed site-specific requirements — so nothing is assumed.
- 04
Quote & approval
Quote & Approval
Based on the agreed scope, we provide a professional written quote. Pricing and timing depend on the facility and services selected; we do not quote fixed rates before understanding the site.
- 05
Service setup
Service Setup
Once approved, we confirm the service start date, access arrangements, schedule, site instructions and primary point of contact so the first visit runs smoothly.
- 06
Service
Cleaning Service
The cleaning team follows the agreed scope and schedule, working around the operation of the facility — whether that means evening, overnight, weekend or business-hours service.
- 07
Quality & communication
Quality & Communication
Ongoing service includes regular communication, review of issues, adjustments where agreed and follow-up when site needs change. We keep one point of contact for scheduling and changes.
What to expect
Clarity before work starts
We believe a cleaning program should be easy to understand and easy to manage. That means a written scope, a confirmed schedule and direct communication — not assumptions.
- One point of contactfor scheduling, changes and follow-up.
- Scope in writingso everyone knows what is included and when.
- Site-aware schedulingaround your hours, tenants and access rules.
Have a facility in mind?
Tell us what you need and we will recommend a scope and frequency that fits your operation.
Ready to discuss your facility?
Request a quote or contact HJM Cleaning to walk through your site, schedule and cleaning requirements.